Confirming your password

I have been testing the Password Agent software and was entering my login information for a variety of online stores. There was one particular Canadian store that I couldn’t remember my password for. I put in the necessary information to try and reset it, but nothing matched and so I was told to call their customer service line to reset it. I did, and all I needed to provide was my name and email address. I was shocked! Anyone could have provided that same information and purchased items with my information that was stored. Not a good way to do business.

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