From Windows .Net Magazine:
“Every organization should explain to its staffers how they’re expected to use email and how they can use the available email tools to perform their jobs more effectively. Email skills vary: An experienced lawyer with a lot of organizational and legal knowledge can still be an email novice. If Outlook is your email tool, the ‘Air Combat Commander’s Guide to Managing E-mail‘ is a good, detailed example you can use to start developing your own internal policy and training materials.”